Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program

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According to Info-Tech research, 74% of our clients feel that IT quality management is an important process, however, only 15% said they actually had effective quality management.
IT is required to deliver high quality projects and services, but if CIOs are ineffective at quality management, how can IT deliver?
Rather than disturb the status quo with holistic quality initiatives, heads of IT leave quality in the hands of process owners, functional areas, and other segmented facets of the department.
CIOs are facing greater pressures to be innovative, agile, and cost-effective, but cannot do so without stable operations, an accountable staff base, and business support; all of which are achieved by high IT quality.

Our Advice

Critical Insight

Quality management needs more attention that it’s typically getting. It’s not going to happen randomly; you must take action to see results.
Quality must be holistic. Centralized accountability will align inconsistencies in quality and refocus IT towards a common goal.
Accountability is the key to quality. Clearly defined roles and responsibilities will put your staff on the hook for quality outcomes.

Impact and Result

Shift your mindset to the positive implications of high quality. Info-Tech’s quality management methodology will promote innovation, agility, lower costs, and improved operations.
We will help you develop a fully functional quality management program in four easy steps:
- Position your program as a group to encourage buy-in and unite IT around a common quality vision. Enact a center of excellence to build, support, and monitor the program.
- Build flexible program requirements that will be adapted for a fit-to-purpose solution.
- Implement the program using change management techniques to alleviate challenges and improve adoption.
- Operate the program with a focus on continual improvement to ensure that your IT department continues to deliver high quality projects and services as stakeholder needs change.

Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program Research & Tools

Start here – read the Executive Brief

Understand why Info-Tech’s unique approach to quality management can fix a variety of IT issues and understand the four ways we can support you in building a quality management program designed just for you.

Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Executive Brief

1. Position the program

Hold a positioning working session to focus the program around business needs, create solid targets, and create quality champions to get the job done.

2. Build the program

Build program requirements and design standard templates that will unite IT quality.

3. Implement the program

Evaluate the readiness of the department for change and launch the program at the right time and in the right way to transform IT quality.

4. Operate the program

Facilitate the success of key IT practice areas by operating the Center of Excellence to support the key IT practice areas’ quality initiatives.

Quality Management

Be proactive; it costs exponentially more to fix a problem the longer it goes unnoticed.
This course makes up part of the Service Planning & Architecture Certificate.

Please note that Academy course and certificate tracks will be updated on June 1, 2025. Please complete any current course you are enrolled in before this date or your progress will be lost.

Course Modules: 5
Estimated Completion Time: 2-2.5 hours

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Academy: Quality Management | Executive Brief

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About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Table of Contents

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Guided Implementation 1: Position the program

Call 1: Discuss Info-Tech methodology.
Call 2: Plan a program strategy.
Call 3: Begin program planning.

Guided Implementation 2: Build the program

Call 1: Define policies, procedures, and guidelines.
Call 2: Develop standard quality templates.

Guided Implementation 3: Implement the program

Call 1: Determine if you are ready for change.
Call 2: Launch program.

Guided Implementation 4: Operate the program

Call 1: Determine if your practice areas are ready.
Call 2: Monitor quality outcomes.
Call 3: Report on quality outcomes.

Authors

Dana Tessler

Daniel Black

Contributors

Michael Rapaport, CEO of IQS and Cofounder of Integri LLC
Ken Piddington, CIO and Executive, MRE Consulting
Darren Wray, CEO, Fifth Step Limited

Search Code: 78277
Last Revised: August 12, 2015

TAGS:

Quality Management, Improvement, TQM, Center of Excellence, COE, Quality Manager, COBIT, APO11, Manage Quality